What is missed call text-back for plumbers?

It is an automatic text to any caller whose call to your shop rings out. AnswerBot sends it within about 30 seconds from a dedicated local number, asks the nearest intersection, the caller's first name, what is wrong (leak, no hot water, clog) and whether the shut-off is reachable, then emails you the lead with the full transcript. No AI voice answers the phone.

Why does the text ask whether the shut-off is reachable?

Because on a live leak it is the one answer that changes what happens next. If the homeowner can reach the shut-off, the damage stops while you drive. If they cannot, the job is more urgent and you may want to talk them through it on the callback. It is the default plumbing question in AnswerBot's intake, not something you have to configure.

Can a customer send a photo of the leak?

Yes, on the Growth and Pro plans. The caller texts a picture of the leak, the tank or the pooling water and it arrives attached to the lead, which usually tells you whether it is a service call or a replacement before you leave the last job.

How much does it cost a plumbing business?

AnswerBot is $129 CAD a month on Starter (25 engaged leads, one location), $199 on Growth (75 engaged leads, photo capture, three locations) and $349 on Pro (unlimited engaged leads, your own intake questions, ten locations). Billed annually those are $109, $169 and $296 a month. USD is the same number. The trial is 14 days with a card on file and nothing charged during it.

Does it book the job or quote a price?

No. It captures the lead and hands it to you. A caller who asks what a job costs is told the owner will call them back, because a price quoted blind on a plumbing job is a price you have to walk back on site.

Missed call text-back for plumbers

Updated September 21, 2026

Missed call text-back for plumbers texts the caller back within about 30 seconds of a call you could not answer, asks where they are, what is wrong and whether the shut-off is reachable, and emails you the lead. AnswerBot does this for $129 CAD a month. No AI voice answers your phone. The homeowner gets a text from a local number, and you call them back with the details already in front of you.

A plumbing call is different from most trades calls in one way that matters: the clock is running on damage, not comfort. Somebody watching water spread across a basement floor is not going to leave a voicemail and wait. They are going down the search results until a human being responds, and the shop that answers in the next few minutes gets a job that was worth the same to all of you.

What the text actually asks a plumbing caller

These are the live defaults, not a sample script. Every caller is asked the first three; the fourth is the plumbing-specific one.

It asks	Why that one
The nearest intersection or address	So you know before you call back whether the job is in your service area, and roughly how far out you are.
The caller's first name	So the callback opens like a person calling a person.
What is wrong: leak, no hot water, clog	In the caller's own words, typed, not a message someone took down over the phone.
Whether the shut-off is reachable	The plumbing-specific question. On a live leak it decides everything: if they can reach it, the damage stops while you drive. If they cannot, you may want to talk them through it the moment you call back.
A photo, on Growth and Pro	A picture of the leak, the tank or the pooling water usually tells you service call or replacement before you leave the job you are on.

What a missed call is worth to a plumbing shop

Worked through with numbers you can replace. These are assumptions, not measurements:

•10 calls a week you cannot get to, because you are under a sink or driving
•An average ticket of $350, which is a service call rather than a repipe
•One in four of those would become a job if somebody got back to them fast

That is roughly 10 jobs a month against a $129 plan, and the first recovered job pays for the best part of three months of it. Halve the close rate and the case still holds. The two numbers that move the answer are your ticket and how fast you call back, which is the part this changes.

Run it on your own numbers

No AI voice on your phone

A homeowner standing in water does not want to negotiate with a robot receptionist. AnswerBot never puts a voice on the line. The missed caller gets a plain text from a local number, answers in their own time, and you call them back.

If someone texts "can I talk to a person", the answer is that the owner will call them back. The text is the bridge to you, not a replacement for you.

Who this is for, and who it is not for

For: owner-operators and 1 to 5 truck plumbing shops

You answer your own phone when your hands are free and miss it when they are not. Service and repair work, residential or light commercial.

Not for: shops with a dispatcher

If someone picks up every call already, missed calls are not your problem and this will not earn its money.

Not a booking tool

It captures the lead and hands it to you. It does not book the slot or quote the job, and a caller who asks for a price is told you will call back.

What it costs

Starter is $129 CAD a month for 25 engaged leads and one location. Growth is $199 for 75 engaged leads, photo capture and up to three locations. Pro is $349 for unlimited engaged leads, your own intake questions and up to ten locations. Billed annually those are $109, $169 and $296 a month, and USD is the same number. The trial runs 14 days, a card is required at signup, and nothing is charged during it. Setup is about five minutes: one conditional call forwarding code dialled from the business phone, and you keep your existing number.

See pricing and start your free trial